2025 Customer Experience Survey

The Customer Experience Strategy was launched in May 2024, setting out our aims over the next four years to put customers at the heart of what we do. In the strategy we made three commitments to our customers, for which our customers can hold us to account: 

• We will provide clear information about our services and how you can access them. 
• We will be clear about what services you are able to access and whether there are any charges for them. 
• If we are not able to provide you with the service you need, we will support you to identify those who may be able to help. 

Your feedback shapes how the Council improves its customer service to you. We want to listen and learn from you. Complete this survey to let us know how we are doing and how we can improve.